@conference {Lamontagne03:Applying,
	title = {Applying Case-Based Reasoning to Email Response},
	booktitle = {International Conference on Enterprise Information Systems (ICEIS-03)},
	year = {2003},
	pages = {115-123},
	address = {Angers, France},
	pdf = {http://rali.iro.umontreal.ca/rali/sites/default/files/publis/0iceis03.pdf},
	author = {Luc Lamontagne and Guy Lapalme}
}
