@mastersthesis {belanger03:traitement,
	title = {Le traitement automatis{\'e} des courriels pour les services aux investisseurs: une approche par la question-r{\'e}ponse},
	year = {2003},
	month = {jan},
	school = {Universit{\'e} de Montr{\'e}al},
	type = {phdPr{\'e}sentation de sujet de th{\`e}se},
	address = {Montr{\'e}al, Canada},
	pdf = {http://rali.iro.umontreal.ca/rali/sites/default/files/publis/0sujet_these_luc_belanger.pdf},
	author = {Luc B{\'e}langer}
}
